Terms of Service

1. Introduction

These Terms of Service (the “Terms”) govern your use of the private analytics application “Dashboard Unknown Agency” (the “Application”), operated by Len.Krúpová s. r. o., a company doing business under the brand “Unknown Agency” (the “Operator” or “we”), available at dash.unknown-agency.eu. These Terms are published on our company website at unkw.agency. By using the Application you agree to these Terms. If you do not agree, do not use the Application.

2. The service

The Application is a private business tool that connects to social media platforms via their official APIs — currently TikTok, and Instagram and Facebook through the Meta APIs (together, the “Platforms”) — and displays the statistics of connected accounts, such as views, likes, followers, reach and engagement, in one place. The Application is provided to a limited group of clients only.

3. Access and accounts

Access to the Application is private and is not open to the public. Accounts are provided only to clients with whom the Operator has an established cooperation; there is no public self-registration. You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us promptly at info@unkw.agency if you suspect unauthorized use.

4. Connecting your accounts

To use the analytics features you connect your social media accounts (e.g. TikTok, Instagram, Facebook) through each Platform’s official login and authorize access to the relevant data (scopes). You represent that you own the connected accounts or are duly authorized to manage them and to connect them to the Application. Your use of each Platform remains subject to that Platform’s own terms and policies. The Operator accesses only the data covered by the permissions you grant, and in accordance with each Platform’s developer terms (including the TikTok Developer Terms of Service and the Meta Platform Terms).

5. Relationship to the platforms

The Application is an independent third-party tool. It is not affiliated with, endorsed by, sponsored by, or otherwise associated with TikTok or ByteDance Ltd., nor with Meta Platforms, Inc. or its products Facebook and Instagram. All trademarks belong to their respective owners.

6. Acceptable use

You agree not to:

• use the Application unlawfully or in breach of any connected Platform’s terms;
• connect accounts you are not authorized to manage;
• attempt to gain unauthorized access to the Application or its data;
• interfere with or disrupt the Application;
• copy, reverse engineer or resell the Application;
• use the Application to infringe the rights of others.

7. Data protection

Your use of the Application is also governed by our Privacy Policy, which explains how we process personal data, including data obtained from the connected Platforms.

8. Intellectual property

The Application, including its design, code and content, is the property of the Operator and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Application for the duration of our cooperation, solely for its intended purpose.

9. Availability and changes

The Application is provided “as is” and “as available”. We may modify, suspend or discontinue features, perform maintenance, or change the Application at any time. We do not guarantee uninterrupted availability.

10. Disclaimers and limitation of liability

The statistics displayed are informational and depend on data provided by the Platforms’ APIs (the TikTok API and the Meta APIs); we do not guarantee their accuracy, completeness or availability, and we are not responsible for Platform outages, changes to their APIs, or resulting data discrepancies. To the maximum extent permitted by law, the Operator is not liable for any indirect, incidental or consequential damages arising from the use of, or inability to use, the Application. Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Term and termination

These Terms apply for the duration of your use of the Application and our cooperation. We may suspend or terminate your access if you breach these Terms or if our cooperation ends. Upon termination your right to use the Application ceases and your data is handled in accordance with the Privacy Policy.

12. Governing law

These Terms are governed by the law of the Slovak Republic. Any disputes are subject to the jurisdiction of the competent courts of the Slovak Republic.

13. Changes to these Terms

We may update these Terms from time to time. The current version is always available at this address, with the effective date shown above. Continued use of the Application after changes means you accept the updated Terms.

14. Contact

For any questions about these Terms, contact us at info@unkw.agency.